FAQ

 Where can I find my order history?
You need to establish an account to track and see order history. Setting an account is free. 

Once you are in your account, you can access order history.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal. We don’t accept personal checks or money orders.

If your card is declined, it’s likely an incorrect address or security code. We take our customers’ security very seriously, so we need the exact billing address and security codes for all of our credit card transactions. Please don’t email your  credit card information.

How do I track my order?
Once your package ships, we’ll email you with tracking information.

Do you ship internationally?
We do not offer shipping internationally yet.  

What happens if my order is damaged or missing?
We can issue a replace for missing, incorrect, or damaged items within 14 days of deliver. If anything is missing, incorrect or damaged, please email us at scentedexpression@comcast.net 

If your order is damaged, please take photos of the items, box, and labels and email it to us. If you choose a replacement, we’ll ship it to the original shipping address. If a package is sent to an incorrect address and returned to us, you are responsible for the cost to ship it again.

Are your products tax exempt?
Many states are now requiring taxes for online purchases. If you are tax exempt and have a valid state permit, please send that to scentedexpression@comcast.net so that we can notate your account. 

How do I return items?
Eligible items must be unused and in saleable condition. Because we guarantee the safety and purity of our products, we can’t accept returns on any consumables or Body products that are open.

If you want to return an item, please email us at scentedexpression@comcast.net within 14 days for a resolution.

We cannot accept returns without prior authorization. All unsolicited products will not be refunded or returned.

All refunds for the product price are applied to the original method of payment. Original and return shipping costs, associated fees, duties, and taxes will not be refunded. We recommended insuring the return and getting the tracking information.  Please allow us 10 business days to process returns.

What shipping methods do you offer?
Orders are shipped Monday through Friday. Major holidays like Christmas and Labor Day are not included in transit times. We ship via USPS.  USPS normally takes 2-3 transit days, but may take up to 10. If your package goes missing, contact us at scentedexpression@comcast.net.   USPS Parcel Select Ground normally takes between 10-15 business days to deliver. 

 How long does it take for my order to ship?
Our processing time is usually 2-3 days, not including holidays and weekends. During the holiday season it can be up to 5 days. 

Do you offer wholesale, private label or special orders?
We do offer wholesale, private labeling and special orders for special occasions.